Popular questions and useful info:

How long until I receive my tree?

I aim to make and post all trees within two weeks.  If you are outwith the uk postal times will vary. 

Postage info:

For uk orders, 2nd class P&P is £1.50. You can choose to upgrade to a 24 hour service for £4.00. This means your order will be squeezed in to the next working day so should be posted within 2 working days (provided I have all the info you need to give me).

For US customers, your orders will be sent via Royal Mail tracked at a charge of £12 contact me at theillustratedtreeco@gmail.com to arrange.

Elsewhere, I can post worldwide using Royal Mail tracked and signed. Please contact me at theillustratedtreeco@gmail.com to get a quote.

Print sizes:

Most prints are A4 in size, some are A5 and some A3. A3 prints are sent rolled in a tube. and postage to US/worldwide will be more expensive than for the standard sized prints.

Can I request a certain layout of names?

Yes! For large family trees please see the numbered guide to help you or if you'd prefer, order your tree and leave a message in the 'contact us' page detailing family names (in family groupings) and the message for under your tree and dates.